{"product_id":"trusted-the-human-approach-to-building-outstanding-client-relationships-in-a-digitised-world-paperback","title":"Trusted: The human approach to building outstanding client relationships in a digitised world - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eLyn Bromley\u003c\/b\u003e (Author), \u003cb\u003eDonna Whitbrook\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\u003cb\u003eShortlisted for the Judges' Choice Award, The Business Book Awards 2017\u003c\/b\u003e\u003c\/i\u003e\u003cbr\u003e In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level. \u003cbr\u003e\u003ci\u003eTrusted\u003c\/i\u003e gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the 'credibility thief' is damaging that trust and, ultimately, your profits. \u003cbr\u003e Beautifully designed with concepts illustrated visually throughout, \u003ci\u003eTrusted\u003c\/i\u003e is full of inspirational ideas, top tips and insights drawn from the authors' work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company's ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 228\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.62 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 16, 2017\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":48366927020253,"sku":"9781910056554","price":25.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0811\/9867\/8237\/files\/VKYY57Tp4n9781910056554.webp?v=1786609295","url":"https:\/\/handfulofbooks.com\/products\/trusted-the-human-approach-to-building-outstanding-client-relationships-in-a-digitised-world-paperback","provider":"Handful of Books","version":"1.0","type":"link"}